1. Acceptance of Terms

By accessing and using HautBox ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

HautBox is an online food delivery platform that connects customers with restaurants and facilitates food ordering and delivery services. Our platform allows:

• Customers to browse restaurant menus and place orders
• Restaurants to manage their menus and receive orders
• Delivery of food items from partnered restaurants
• Payment processing for orders

3. User Accounts

3.1 Account Creation

To use certain features of the Platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Types

• Customer Accounts: For individuals placing food orders
• Vendor Accounts: For restaurants and food establishments
• Admin Accounts: For platform administrators

3.3 Account Responsibilities

You agree to:

• Provide accurate and truthful information
• Keep your account information updated
• Notify us immediately of any unauthorized use
• Use the platform only for lawful purposes

4. Orders and Payments

4.1 Order Placement

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including but not limited to:

• Product unavailability
• Incorrect pricing information
• Payment issues
• Suspicious activity

4.2 Pricing and Payment

Prices are subject to change without notice. Payment must be made in full at the time of order placement. We accept various payment methods as indicated on the Platform.

4.3 Delivery

Delivery times are estimates only. We are not responsible for delays caused by factors beyond our control, including weather, traffic, or restaurant preparation times.

5. Vendor Responsibilities

5.1 Restaurant Standards

Vendors must maintain appropriate standards for:

• Food quality and safety
• Hygiene and cleanliness
• Accurate menu descriptions
• Timely order preparation

5.2 Menu Management

Vendors are responsible for keeping their menu information accurate and up-to-date, including prices, descriptions, and availability.

5.3 Order Fulfillment

Vendors must fulfill orders in a timely manner and maintain communication with customers regarding order status.

6. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Transmit harmful or malicious code
• Interfere with the Platform's operation
• Attempt to gain unauthorized access
• Harass or abuse other users
• Submit false or misleading information
• Violate intellectual property rights

7. Intellectual Property

The Platform and its content are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Disclaimers

8.1 Service Availability

We strive to provide uninterrupted service but cannot guarantee that the Platform will always be available or error-free.

8.2 Food Quality

While we partner with quality restaurants, we cannot guarantee the quality, safety, or suitability of food items. Food allergies and dietary requirements should be communicated directly to restaurants.

8.3 Third-Party Services

We are not responsible for the actions or services provided by third-party delivery partners, payment processors, or other service providers.

9. Limitation of Liability

To the maximum extent permitted by law, HautBox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform.

10. Indemnification

You agree to indemnify and hold HautBox harmless from any claims, losses, or damages arising from your use of the Platform or violation of these terms.

11. Termination

We reserve the right to terminate or suspend your account at any time for violations of these terms or for other reasons we deem necessary.

12. Governing Law

These terms are governed by the laws of Nigeria. Any disputes shall be resolved through the appropriate Nigerian courts.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of the modified terms.

14. Contact Information

If you have questions about these Terms & Conditions, please contact us:

• Email: legal@hautbox.ng

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These terms constitute the entire agreement between you and HautBox regarding the use of the Platform.